Residential Care Representative - Bogotá

Empresa: Full Potential Solutions
Candidatos Postulados: Postulaciones: 1 | Visitas: 135
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Estadísticas del Reclutador: HVs vistos: 1, Eliminados: 0, Sin leer: 0
Ubicación: Bogotá, Colombia
Compartir:
DESCRIPCION DEL PUESTO
Requirements:
-Minimum 1-year experience in a consultative selling environment.

- Basic Telecommunications knowledge.

- Strong commitment to help and serve customers.

- Selling skills and business acumen.

- Highly flexible, takes varied call types within call center environment adjusts call handling performance and metrics as business needs require.

- Adapts communications style and displays strong language skills to meet customer needs displaying extremely strong communication ability.

- 1+ years PC experience in a Windows environment preferred.

Responsibilities:
- Maintains/explains relationships with existing customers.

- Outbound calls shall be limited and only be supported as needed to complete follow-up with customers that are not able to resolve in the initial contact. The requirement and goal shall always be a first-call resolution.

- Consults with existing/new customers to offer a variety of products, and services.

- Work at clearing outstanding orders daily to ensure no impact or delays.

- Follows established procedures and receives instruction on newly implemented policy and procedure changes.

- Ability to solve complex customer challenges/regain consumer confidence.

Typical Deliverables:

- High level of customer satisfaction and confidence with all interactions.

- Deliver Customer Experience at or above customer & shareholder requirements as measured by key metrics, including but not limited to: Customer Satisfaction, Contact Resolution Rate, Sales Metrics, and Average Handle

Time.

- Accurate note documentation for all customer interactions.

- Support that generates a high level of customer satisfaction. Never creates detractors, effectively moves detractors to promoters.

- Required to understand a few markets and Frontier's competitive offerings.


CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 25


REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto



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