Residential Care Representative - Bogotá
Residential Care Representative - Bogotá
Nombre del Puesto: | Residential Care Representative |
Empresa: | Full Potential Solutions |
Candidatos Postulados: | Postulaciones: 1 | Visitas: 135 |
Tu Postulación: | Aún no te has postulado. Postúlate o Refiere por recompensas |
Estadísticas del Reclutador: | HVs vistos: 1, Eliminados: 0, Sin leer: 0 |
Ubicación: | Bogotá, Colombia |
Salario: | A convenir |
Publicado: | 23/07/2022 |
ID: | 348956258 |
Compartir: |
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-Minimum 1-year experience in a consultative selling environment.
- Basic Telecommunications knowledge.
- Strong commitment to help and serve customers.
- Selling skills and business acumen.
- Highly flexible, takes varied call types within call center environment adjusts call handling performance and metrics as business needs require.
- Adapts communications style and displays strong language skills to meet customer needs displaying extremely strong communication ability.
- 1+ years PC experience in a Windows environment preferred.
Responsibilities:
- Maintains/explains relationships with existing customers.
- Outbound calls shall be limited and only be supported as needed to complete follow-up with customers that are not able to resolve in the initial contact. The requirement and goal shall always be a first-call resolution.
- Consults with existing/new customers to offer a variety of products, and services.
- Work at clearing outstanding orders daily to ensure no impact or delays.
- Follows established procedures and receives instruction on newly implemented policy and procedure changes.
- Ability to solve complex customer challenges/regain consumer confidence.
Typical Deliverables:
- High level of customer satisfaction and confidence with all interactions.
- Deliver Customer Experience at or above customer & shareholder requirements as measured by key metrics, including but not limited to: Customer Satisfaction, Contact Resolution Rate, Sales Metrics, and Average Handle
Time.
- Accurate note documentation for all customer interactions.
- Support that generates a high level of customer satisfaction. Never creates detractors, effectively moves detractors to promoters.
- Required to understand a few markets and Frontier's competitive offerings.
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 25
REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto
-Minimum 1-year experience in a consultative selling environment.
- Basic Telecommunications knowledge.
- Strong commitment to help and serve customers.
- Selling skills and business acumen.
- Highly flexible, takes varied call types within call center environment adjusts call handling performance and metrics as business needs require.
- Adapts communications style and displays strong language skills to meet customer needs displaying extremely strong communication ability.
- 1+ years PC experience in a Windows environment preferred.
Responsibilities:
- Maintains/explains relationships with existing customers.
- Outbound calls shall be limited and only be supported as needed to complete follow-up with customers that are not able to resolve in the initial contact. The requirement and goal shall always be a first-call resolution.
- Consults with existing/new customers to offer a variety of products, and services.
- Work at clearing outstanding orders daily to ensure no impact or delays.
- Follows established procedures and receives instruction on newly implemented policy and procedure changes.
- Ability to solve complex customer challenges/regain consumer confidence.
Typical Deliverables:
- High level of customer satisfaction and confidence with all interactions.
- Deliver Customer Experience at or above customer & shareholder requirements as measured by key metrics, including but not limited to: Customer Satisfaction, Contact Resolution Rate, Sales Metrics, and Average Handle
Time.
- Accurate note documentation for all customer interactions.
- Support that generates a high level of customer satisfaction. Never creates detractors, effectively moves detractors to promoters.
- Required to understand a few markets and Frontier's competitive offerings.
CONDICIONES DEL EMPLEO
Jornada laboral: Tiempo Completo
Tipo de empleo: Trabajo Fijo
Salario: A convenir
Cantidad de vacantes: 25
REQUERIMIENTOS
Experiencia Mínima: No especificado
Sexo: Indistinto
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